Shipping policy

We currently ship within Australia and selected international destinations.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During launch periods or promotions, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

• Australia: 3–7 business days

• International: 7–14 business days (depending on destination)

Please note that shipping times are estimates and may vary due to courier delays or customs processing.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Incorrect Address

Please ensure your shipping address is correct at checkout.
GlowSip™ is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us at glow@glowsip.com.au and we will assist you as best as possible.

International Orders & Customs

International orders may be subject to customs duties or taxes imposed by your country. These fees are the responsibility of the customer.